An RTO is any order which has been returned to the original sender Hex Needle after unsuccessful delivery attempts to the final customer. Usually any logistics service will attempt to deliver the products thrice to a customer. In case all of these attempts are unsuccessful, the package will then be sent back to the original sender (Us). When an order is returned to the Hex Needle, it is stored at no cost to you. All orders that are returned will reflect as an “RTO” section under “Order” in your account. Here you can choose to re-ship the order by contacting our customer care at hexneedle@gmail.com. All orders will be stored for a period of 60 days. Post this period, the order/package will be disposed of. Types of Rejections In the case that an order is delivered to you but you with to return or exchange the product, then this is termed as a “Customer Reject”. Please note that Hex Needle allows for returns by a customer for the following scenarios: (a) the Merchandise itself is flawed - This includes - incorrect sizing, damaged fabric or a product with any manufacturing defect; (b) the product has been delivered after the defined delivery period (Without Your Design informing the customer in advance); (c) the design of the final product is different from the final design submitted by the customer (d) the dimension of the design is different by more than 15% from that submitted in the order.
By accessing and using the Hex Needle purchasing products from us, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, you must not use the Site or purchase our products. Products and Orders: Product Descriptions: We make every effort to display product information accurately. However, we do not warrant that product descriptions, colors, or other content on the Site are accurate, complete, reliable, current, or error-free. Order Acceptance: Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicion of fraudulent activity. Shipping and Delivery: Shipping Information: We will ship products to the address you provide during checkout. Delivery Times: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers. Shipping Costs: Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated. Risk of Loss: The risk of loss and title for items purchased from us pass to you upon delivery of the items to the carrier.
Discover our exclusive collections that you won’t find anywhere else, featuring limited edition designs. Cuz once its out it might take a long time (also might get some extra gifts for you)